Support Policy Page

HOW TO EDIT AND CANCEL ORDER INFORMATION

You can contact us through e-mail or phone hotline

CANCEL order (Before shipping)

Please contact us through e-mail or phone hotline to cancel an order. If your product(s) are not shipped yet, you can be refunded immediately/within 3 working days after the confirmation from the bank transference.

CANCEL order (After shipping)

We consider any changes of your order after shipping as exchange and return requests. Shipping cost for return can be added, so please note this in advance

RETURN & EXCHANGE POLICY

We want you to be totally satisfied with your order; however, we understand if a product doesn’t meet your expectations. We want you to be sure that we do our best to make the return as painless as possible. Needless to say, we cannot accept back products, which are overly used or purchased not from psarleu.com. To return items to our company, please follow these simple steps:

A.     Return & Exchange policy

We will always do our best to ensure that your product arrives directly to you and in perfect condition. Unfortunately shipping services cannot provide 100% perfect deliveries. Please understand that some uncertainties, mistakes and special circumstances could occur, so we want you to trust us and we will do our best to avoid or resolve them for your best.

A request for refund and exchange should be made within 3 days after the delivery date. If 3 days already passed, Request can be refused. The refund and exchange should be made as following reasons:

1) Customer’s request: Wrong or Missing Item: Refund and exchange is possible

2) On our side: Lost or Damaged item: Please contact us by our Hotline or Email. Refund and exchange will be made depending on each case.

3) Delivery company's fault: Compensated by the delivery company. All the missing items or replacements for damaged items will be re-sent to you via Standard Delivery only. Please note this in advance.

After your order is shipped, some minor deformation or damage of the contents might be caused by the impact of Customs procedures and Delivery process such as Small scratches or package deformation, etc. In this case, the refund or exchange is not available as long as the contents are not usable.

If your product is defective, we will proceed with the return process after checking the picture and conditions of the product you had received. Please do not send the products until we review your request.

The process of refund and replacement of defective products could vary depending on each case, distance and features of each location.

To insure yourself and to get proper resolution, please save a shipping box, packing materials and the damaged items for inspection by us.

We'll check all items returned as damaged or defective. In if there would be no inconsistencies found, we reserve a right to not refund you and charge you to recover our fees and expenses.

NOTE:

* Please contact us by our Hotline or Email. All returning and additional shipping costs should be paid by the customer.

* The side that will be responsible for shipping cost and handling fees for return products vary depending on the situation.

* Items shipped by psarleu.com may be returned after 3 days received.

B. psarleu.com Return Policy

Items shipped from psarleu.com, including Warehouse Deals, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

C. psarleu.com Devices

Some devices and their accompanying psarleu.com-branded accessories purchased from psarleu.com can be returned within 7 days of receipt of shipment as long as they are in new condition.

Out of stock

Sometimes, during packaging after an order was placed some items may occur to be out of stock or discontinued.

Sold out or discontinued items after the order was already placed: The sold-out item’s cost is automatically refunded. (If there is no request from the customer to cancel the whole order, the rest items only will be shipped).

The sold-out notice email is automatically sent to the customer's registered e-mail. → If you want to cancel the whole order, please contact us via Hotline or email as soon as possible.

You can see the refunded cost and details on your order sheet

The refund amount is returned to the balance of the payment method you used to pay. (to Credit card balance or to Bank account)